A diversity of downtime: the Q4 2024 Internet disruption summary
2025-01-28
After a rather busy third quarter, the fourth quarter of 2024 saw significantly fewer Internet disruptions....
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This gradual recovery is also visible in the series of maps below, which illustrate cities where Internet traffic was over 50% lower than the same time the prior week, with snapshots taken at 09:00 local time (13:00 UTC) on October 10, 11, and 14. On October 10, over 70 cities had significantly lower traffic, while on October 14, it was just over 10 cities.
\nOn December 14, Cyclone Chido caused significant destruction on the French territory of Mayotte in the Indian Ocean. Power, water, and communications infrastructure were all damaged, as well as homes and public facilities. Over three dozen people were killed, with thousands more injured. With such widespread devastation, Internet traffic from the country was also impacted, as would be expected. Chido made landfall in Mayotte early in the morning on December 14, and traffic dropped sharply around 09:00 local time (06:00 UTC), causing a near-complete Internet outage. After extremely slow growth over the following week, a diurnal pattern is once again visible, with peak traffic levels continuing to gradually increase through the end of the month. As of the third week of January 2025, Mayotte’s Internet traffic continues to slowly increase, but remains well below pre-Chido levels.
\nA magnitude 7.3 earthquake struck 24 km WNW of Port-Vila, Vanuatu at 17:46 local time (01:47 UTC) on December 17. Internet traffic from the country dropped sharply almost immediately, falling nearly 90% compared to the previous week. A significant drop in announced IPv4 address space was also observed, suggesting that damage from the earthquake took core network provider infrastructure offline as well. Recovery was slow, with Internet traffic not returning to expected levels until around 23:00 local time (12:00 UTC) on December 26.
An editorial published on The Maritime Executive website highlights that Vanuatu is currently reliant on the Interchange Cable Network 1 (ICN1) submarine cable connection to Fiji for international Internet connectivity. The editorial states that “A fire at the cable landing station temporarily interrupted the power supply, disabling internet traffic. The connection was restored 10 days later…” The resolution of the power outage at the cable landing station roughly aligns with traffic returning to expected levels, suggesting that this was a significant driver of the drop in traffic seen from Vanuatu after the earthquake. Starlink’s satellite Internet service provides some nominal redundancy, as the company announced service availability on October 7. The TAMTAM submarine cable, connecting Vanuatu to New Caledonia, is expected to be ready for service in 2026 — once available, it will provide additional redundancy for Internet connectivity.
\nOn October 25 in Mozambique, mobile Internet connectivity across multiple providers was shut down after protests against the re-election of the ruling Frelimo party became violent. Starting around 13:00 local time (11:00 UTC), significant drops in traffic were observed across AS30619 (Telecomunicações de Moçambique), AS37342 (Movitel), and AS37223 (Vodacom). Both Vodacom and Movitel experienced near complete outages almost immediately, while some traffic remained on Telecomunicações de Moçambique until just before 02:00 local time (00:00 UTC) on October 26. Connectivity was restored the morning of October 26, as traffic returned around 08:00 local time (06:00 UTC). However, after connectivity returned, some social media platforms and messaging applications remained unavailable.
Just over a week later, on November 3, subscribers on these mobile networks experienced another Internet shutdown. At around 20:30 local time (18:30 UTC) traffic dropped significantly on each of these networks, with connectivity disrupted for nearly 12 hours before recovering around 08:00 (06:00 UTC) the morning of November 4. Similar shutdowns (“Internet curfews”) were observed November 4-5 and November 6-7 on all three networks, and November 7-8 on Movitel and Vodacom. According to a published report, the country’s Minister of Transport and Communications “admitted that Internet access was restricted in order ‘to avoid the destruction of the country’”, but shifted blame to the impacted services providers, claiming that when they note misuse of their services, they can take the initiative of interrupting the services, as part of their “civil responsibility” to safeguard “the stability and welfare of the population”.
\nAn Internet disruption observed in Syria on November 9 may have been caused by damage from an Israeli airstrike near Aleppo and Idlib reported to have taken place earlier that morning. Internet traffic from the country dropped by about 80% at around 04:00 local time (01:00 UTC), with announced IP address space from the country falling significantly at that time as well. The disruption lasted approximately four hours, with traffic and announced IP address space returning to expected levels around 08:00 local time (05:00 UTC).
Internal analysis of city-level Internet traffic shows a similar disruption in Aleppo, suggesting that it may have been caused by the airstrike.
\nRussian missile strikes on November 17 targeting electrical power infrastructure in Ukraine resulted in rolling power outages in multiple regions across the country. As we have seen multiple times throughout the nearly three-year-old conflict, these power outages result in disruptions to Internet traffic, impacting both service provider infrastructure and subscriber connectivity.
During the period between 07:30 local time (05:30 UTC) on November 17 and 02:00 local time (00:00 UTC) on November 23, we observed lower Internet traffic as compared to the previous week in Odessa, Zaporizhzhia, Mykolaiv, and Sumy. Traffic in Odessa initially dropped on November 17 by around 50% as compared to the prior week, while on November 18, traffic dropped by over 20% in the other regions. Traffic largely recovered in Odessa by November 21, while the other regions took several additional days.
\nSimilar attacks took place just a few days later, with additional Russian airstrikes again targeting electrical infrastructure in Ukraine. Once again, Ukrainian officials implemented emergency power outages, which impacted Internet traffic in multiple areas across the country. Starting around 07:00 local time (05:00 UTC) on November 28, we observed traffic drop by as much as 65% as compared to the previous week in Kherson Oblast, Mykolaiv, Ternopil Oblast, Rivna, and Lviv. Traffic remained lower over the next several days, but appears to have generally recovered by December 1.
\nAccording to the image below, which replaced the homepage of Swiss provider Salt Mobile (AS15796), reported maintenance took the network completely offline early in the morning of December 3.
\nThe outage lasted nearly three hours, with observed traffic at or near zero, between 01:25 and 04:20 local time (00:25 - 03:20 UTC).
\nA December 10 update from Tusass A/S (AS8818, formerly TeleGreenland) explained why the provider experienced a complete Internet outage between 02:30 and 05:15 local time (04:30 - 07:15 UTC) that morning. The post noted “This happened because preventive maintenance was to be done on the connections in Canada between 02:00 and 06:00 last night, but with a combined fault on our connection to Denmark we lost nationwide connectivity. Fortunately, the fault on the connection to Denmark occurred on land, and therefore easy to repair.” The graphs below show that for the duration of the outage, traffic from the network dropped to zero, no IPv6 address space was announced, and the volume of announced IPv4 address space fell by 94%.
According to TeleGeography’s Submarine Cable Map, the Greenland Connect cable system connects Greenland to Newfoundland, Canada. It is possible that the fault on the connection to Denmark may have occurred on the Greenland-to-Iceland segment of the Greenland Connect cable system; the Iceland-to-Denmark connection is made over the DANICE submarine cable.
\nVery early in the morning of November 12, some subscribers of Verizon’s Fios Internet service experienced a disruption to their Internet connectivity. A post to the Outages mailing list noted that a major multi-state Verizon Fios outage began at 12:28am EST, impacting Virginia, Washington DC, Maryland, and New Jersey, as well as parts of eastern Pennsylvania. Traffic from AS701, the autonomous system used by Verizon for their Fios service, dropped by approximately 30% around 00:30 Eastern time (05:30 UTC). At a state level, traffic from AS701 dropped between 50-70% in Pennsylvania, Delaware, Maryland, and Washington DC.
A subsequent post on the Outages mailing list stated that the outage was resolved everywhere at 3:23am EST (08:23 UTC). Nearly six hours after the outage ended, Verizon Support published a post on X acknowledging the issue, stating “A network issue early this morning disrupted service for some Verizon Fios customers in the Northeast for a short period of time. As soon as the issue was identified, our engineering teams quickly restored the service.” However, they did not provide any information on what ultimately caused the service disruption.
\nIn addition to the outages and disruptions covered above, resilient Internet connectivity meant that two Baltic Sea cable cuts that occurred on November 17 and 18 had minimal impact. Whether accidental or sabotage, the security and resiliency of submarine cable infrastructure continues to be an important topic. The security and resilience of terrestrial cable infrastructure, as well as other critical Internet infrastructure, must also remain top of mind to help speed recovery from storms, earthquakes, military action, and power outages.
The Cloudflare Radar team is constantly monitoring for Internet disruptions, sharing our observations on the Cloudflare Radar Outage Center, via social media, and in posts on blog.cloudflare.com. Follow us on social media at @CloudflareRadar (X), noc.social/@cloudflareradar (Mastodon), and radar.cloudflare.com (Bluesky), or contact us via email.
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After a rather busy third quarter, the fourth quarter of 2024 saw significantly fewer Internet disruptions....
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